SERVICE & MAINTENANCE
Features
- Administration – Service & Maintenance Management:
- User definable multiple service type as per industry best practices.
- Can define Contract type – Limited liability, Comprehensive.
- Create contract master – Defects liability, Maintenance contract, AMC.
- Schedule Category – Can create schedules category.
- Schedule Details -Tracking method with category, service details, service type, priority, method of service due, unit frequency, recurring or not, termination period, unit and frequency.
- Create Asset/Contract Master.
- Create Asset/ Contract Category.
- Define Asset/Contract name.
- Fully connected with procurement, parts and financial management, costing and payroll management.
- Popup, follow-ups and alerts.
- Maintenance Management:
- Installation – Tracking all the detailed assets information, service type, warranty, conditions, type of asset, purchased date along with supplier, manufacture details.
- Asset as group details with number of unit, serial number, location, area and custodian.
- Can customize service schedules in asset details.
- Create maintenance plan for the assets.
- Routine maintenance skip(RMS) – Link to work order, RMS number and date, assigned person, rescheduled date and time and explanation of routine maintenance skip.
- Maintenance execution details – Link to work order, customer details maintenance start date & time, end date & time, performed person, recommendation and customer satisfaction.
- Maintenance invoice generation and customer payment.
- Maintenance register and reports.
- Routine maintenance skip report.
- Installation register, Maintenance scheduler, Job reporting and Parts replacement history.
- Parts Management:
- Parts master – Warranty, Manufacture and all relevant information.
- Parts Category, Group, Brand, Supplier, Manufacture and Specification.
- Requisition – Material and Purchase Requisition.
- Stock in – Purchase Order and GRN.
- Stock out- Material Issue and excess return.
- RMA and ROI.
- Warehousing and parts management.
- Tools , accessory and employee holding.
- Slow moving, fast moving, MRP, inventory ageing reports.
- Parts detailed specification and catalog printing.
- Service Management:
- Service schedule detailed planning.
- Service / Emergency call register.
- Service / Emergency call reporting.
- Service scheduler.
- Service reporting and completion.
- Service contracts and detailed payment plan.
- Contract popup and due alerts.
- Service History.
- Service execution and payment details.
- Pending service list, reporting and visit planner.
